1. Humanize 5 Support Templates
We’ll take 5 of your standard support responses and rewrite them to sound more empathetic, brand-aligned, and natural — without losing accuracy.
Why It Matters:
The difference between “ok support” and “wow support” often comes down to tone. Humanizing your replies improves retention and CSAT scores.
Value Delivered:
Creates a better customer experience
Decreases friction in support escalations
Helps agents maintain brand tone with minimal effort
⏱ 30–45 min
2: Rewrite an FAQ Entry for Clarity & Friendliness
Send us one FAQ entry (up to 250 words), and we’ll rewrite it for clarity, tone, and readability — while ensuring it remains accurate and helpful.
Why It Matters:
Friendly FAQs reduce support volume and improve self-service success.
Value Delivered:
Enhances user experience
Lowers customer frustration
Reduces inbound tickets
⏱ Time: 30–45 minutes
3: Tone-Check & Edit a Customer Apology Email
Submit a draft or key points of a customer apology (e.g. delay, mistake, miscommunication), and we’ll rewrite it to be empathetic, professional, and brand-aligned.
Why It Matters:
Poorly written apologies escalate problems. Great ones preserve customer trust.
Value Delivered:
Retains customer loyalty
Protects brand reputation
Shows emotional intelligence at scale
⏱ Time: 30–45 minutes
4: Draft a Response to a Complex Customer Query
Provide the raw customer message and your bullet-point response — we’ll write the full reply (up to 300 words), properly structured and polished.
Why It Matters:
Complex tickets often drain time. This gives your agents a head start.
Value Delivered:
Speeds up resolution time
Prevents tone missteps
Improves team efficiency without hiring more reps
⏱ Time: 45–60 minutes
